• Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center.
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations.
• Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited.
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals.
• Ensures compliance with all regulatory requirements.

• Associate's Degree or equivalent combination of education and/or experience.
• 1-3 years of experience in a practice/healthcare setting or equivalent combination of education and experience.
• Knowledge of medical terminology, insurance theory, and ICD-9 / ICD-10 and CPT coding, preferred.
• Certified Physician Practice Manager (CPPM), preferred.