As a Parts Counter Person, you’ll be the go-to resource for both customers and our service team, ensuring they get the right parts quickly, accurately, and with top-notch service. You will:
➤ Assist retail and shop customers with selecting parts, providing product information, quotes, and guidance on companion items and specials.
➤ Deliver exceptional service to internal and external customers with a professional, friendly approach.
➤ Pull, fill, and prepare orders; set up shipments, deliveries, and pick-ups; ensure all internal requests are billed correctly.
➤ Manage inventory issues; notify Parts Manager of out-of-stock items, locate parts from outside sources, and submit emergency orders when needed.
➤ Follow up on backordered or special-order parts with customers and service advisors.
➤ Support outside sales representatives and solicit assigned accounts by phone.
➤ Handle transactions, including payments, credit authorizations, issuing returns, and ensuring accurate invoices.
➤ Maintain accurate records of repair orders, invoices, insurance estimates, and special orders.
➤ Keep counter areas and equipment clean, participate in training programs, and stay current on product updates.
➤ Maintain a professional appearance and follow all health and safety policies.

Location: Pittsburgh, PA
Position Type: Full-Time
Schedule: Monday through Friday, 8:00 AM to 4:30 PM

◆ Education & Experience: College or technical school certificate preferred, or 3–6 months of related experience (or equivalent combination).
◆ Certifications & Licenses: Valid driver’s license required. ASE or Medium/Heavy Truck Parts Specialist certifications are a plus.
◆ Communication Skills: Able to read instructions and manuals, write basic reports, and clearly communicate with customers and team members.
◆ Physical Requirements: Must be able to stand, walk, reach, and lift regularly (up to 25 lbs), frequently (up to 50 lbs), and occasionally over 100 lbs

► Your hard work earns real rewards with competitive pay and bonus opportunities
► Comprehensive benefits package to keep you and your family covered
► 401(k) with company match because your future matters
► Your success is our priority. We offer training, mentorship, and advancement opportunities
► A supportive, team first culture where you’re never just a number
► A legacy of stability in a company that is family-owned and trusted since 1938