As the Support Coordinator, you will serve as a key resource for girls, families, and volunteer troop leaders throughout the annual product programs (Girl Scout Cookie sale and Fall Product sale), providing hands-on support to ensure goals are met and participants are set up for success.

Essential Duties

• Communicate with program vendors
• Serve as the primary contact for digital platforms supporting staff, volunteers, caregivers and girls
• Act as the primary liaison and help desk for new Girl Scout troops
• Serve as the subject matter expert on program procedures and guidelines
• Assist with annual training for staff, volunteers, caregivers and girls
• Collaborate with the Marketing & Communications department
• Support the planning and execution of timely delivery to volunteers by attending deliveries, coordinating communications, and transporting product as needed
• Serve as the primary contact for Cookie cupboards in the Pittsburgh area and for the Pittsburgh Home and Garden Show
• Support initiatives to increase girl participation
• Monitor progress of and maintain records for the product programs

• Ability to manage multiple priorities and tasks in a continually changing work environment
• Top-notch communicator – writes well, confidently presents to groups, facilitates effective two-way communications, and communicates clearly and understandably to a variety of audiences
• Strong computer skills in Microsoft Office, Outlook, Teams, and willingness and ability to learn new systems
• Working knowledge of Salesforce is a plus
• Must be organized, detail-oriented, and customer-focused
• Ability and willingness to work and maintain a flexible schedule, to include evenings and weekends during the busy time for the Product Program Department
• Full-time position, 35 hours per week
• Reliable transportation required for regular travel throughout assigned areas and to any of our 27 counties served by Girl Scouts Western Pennsylvania
• Degree in business, communications, marketing or related field, or equivalent work experience

Our generous benefit package includes
• Medical, dental and vision insurance available; FSA and HSA available
• Company paid life and long-term disability insurance
• Voluntary insurance benefit options: short-term disability, cancer, life, and accident insurances
• 401k plan with employer match; pre-tax and ROTH options
• A generous paid time off policy
• 15 paid holidays annually with company closure between December 24-January 1
• Paid Parental Leave
• Paid Sick Leave
• Employee Assistance Program