Job Purpose/Summary

The ACT Program Assistant coordinates and provides the necessary needs on behalf of the consumers assigned to the ACT Department. The position also provides back-up case work for the department.

Minimum Qualifications

Education: Bachelor’s degree in a human services related field and experience worked as a hospital program assistant or administrative support staff in mental health or health care settings are recommended.

Experience: Minimum of 3 years of experience.

Licenses, Certifications & Clearances:  

• Act 33/34 Clearances
• FBI Clearance
• Valid State of PA Class 1 Drivers License
• Access to properly insured motor vehicle for client transportation and fieldwork and a safe driving record

Knowledge, Skills, Abilities:

• Exhibits ethical business behavior and maintains confidentiality of information and compliance as required by WFS policy.
• Ability to exhibit cultural sensitivity and to contribute to a work environment where diversity is welcomed and supported.
• Commitment to empowering others to solve their own problems.
• Commitment to valuing a nurturing family as the ideal environment.
• Conviction about the capacity of people to grow and change.
• Ability to establish a respectful relationship with persons served to help them gain skills and confidence.
• Ability to work collaboratively with other personnel and/or service providers or professionals.
• Capacity to maintain a helping role and to intervene appropriately to meet service goals.
• Ability to set appropriate limits.
• Knowledge of normal growth and development, as well as normal and abnormal personality development.
• Ability to make assessments, plan interventions, and implement treatment plans.
• Ability to make perceptive observations of consumer’s condition and document accurately.
• Ability to establish and maintain an effective working rapport with consumers, other members of the mental health team, or service providers.
• Ability to work some evenings to accommodate the needs of consumers.

• Mental Illness and Substance Abuse requirements:
  • Knowledge of substance abuse vs. substance dependency, identifying signs and symptoms of substance abuse and substance dependency, symptoms which are life threatening related to dependency and detoxification, determining which level of care a consumer is suited for, based on signs and symptoms, and benzodiazepines
  • Knowledge of dual diagnosis criteria for Axis I MH (Mental Health) and SA (Substance Abuse) disorders
  • Knowledge of 12-step program and philosophies vs. harm reduction
  • Ability to identify which substances are potentially addictive and, therefore, require detoxification physically
  • Ability to identify when a consumer requires medical care (monitoring and/or management) due to over-dosage or detoxification
  • Ability to delineate when symptoms are resultant of mental illness vs. psychoactive substance use or alcohol use
  • Ability to educate consumer about symptoms and signs of dual diagnosis (MH and SA)

Essential Duties & Responsibilities

• Organizes, coordinates, and monitors all non-clinical operations of ACT, including managing medical records.
• Manages and coordinates daily team schedules. Provides support and assistance to staff in the field.
• Operates and coordinates the management information system and maintains accounting and budget records for consumer and program expenditures.
• Provides receptionist activities, including triaging calls and coordinating communication between the team and consumers/natural supports, as well as attending to the needs of office walk-ins.
• Participates with the multi-disciplinary treatment team. Assists with follow through recommendations.
• Communicates with consumers, families, significant others, or service providers. Provides supportive interventions as warranted.
• Coordinates ordering necessary medical and office supplies, as well as other supplies as needed.
• Collaborates with pharmacies, physicians, service providers, families, and outside agencies to resolve consumer issues.
• Provides telephone consultation with consumers as follow-up when directed by ACT mobile staff.
• Utilizes supervision, current literature, consultations, and staff development opportunities.
• Assists in behavioral health crisis situations.
• Updates agency forms, as needed, including the opening, closing, and transferring of the consumer’s chart within compliance of county and state regulations.
• Assists with the collaboration of consumers’ court hearings.
• Advocates for consumers applying for indigent medications.
• Attends scheduled department meetings.
• Triages telephone calls to appropriate staff.
• Meets minimum productivity requirements of 5 billable hours per month.

Mon-Fri: 8:30 a.m. - 4:30 p.m. shift (paid holidays off) !!

Pay: $16.50 - $18.50 per hour

Minimum education level: Bachelor's

2 years of mental health experience required

Do you have experience worked as a hospital program assistant or administrative support staff in mental health or health care settings?

Greensburg, PA

Please see full job description !!

Benefits for Full Time Employees:

Medical, Dental, and Visions plans effective the 1st of month after 30 days
Flexible Work Schedule
15 paid days off 1st year, 20 Paid days off 2nd year, then continues to increase
Tuition Reimbursement
Discounted Tuition for several local colleges/universities
11 Paid Holidays
Pet Insurance
Employer Paid Short Term and Long Term Disability
401k Plan - Employer match available!
Employer paid life insurance
Critical Illness Diagnosis & Accident Insurance
Yearly performance reviews with merit increase eligibility
FREE Licensure Supervision!!