Description We are looking for an experienced Customer Service Supervisor to lead daily support operations for a healthcare-focused service team in Pittsburgh, Pennsylvania. This Contract position is ideal for someone who can guide representatives, strengthen service quality, and maintain a responsive experience for patients, members, or customers. The role blends hands-on team leadership with call center oversight, making it well suited for someone who thrives in fast-paced service environments.

Responsibilities:

- Direct the day-to-day activities of customer service staff, ensuring timely and attentive handling of incoming inquiries and service requests.

- Coach, support, and motivate team members to improve performance, strengthen communication skills, and maintain high service standards.

- Monitor call center activity, track workflow trends, and adjust team priorities to help meet operational goals and response expectations.

- Review customer interactions for quality and accuracy, providing constructive feedback and guidance to encourage continuous improvement.

- Resolve escalated service concerns by investigating issues, coordinating solutions, and following through to achieve satisfactory outcomes.

- Partner with leadership and internal departments to address service challenges, streamline support processes, and maintain effective operations.

- Prepare and maintain performance reports related to productivity, service levels, and customer experience results.

- Assist with implementing updates to procedures, tools, or workflows when operational changes affect the customer service function. Requirements - At least 2 years of experience in customer service supervision, team leadership, or a closely related support management role.

- Background in call center environments with the ability to oversee service performance and staff effectiveness.

- Demonstrated success leading employees, setting expectations, and promoting accountability across a customer-facing team.

- Strong customer service skills with the ability to handle escalated concerns in a calm and solution-oriented manner.

- Experience working in the healthcare, hospital, or social assistance sector is preferred.

- Solid verbal and written communication skills, with the ability to provide direction, coaching, and performance feedback.

- Ability to manage multiple priorities in a fast-moving environment while maintaining attention to service quality. TalentMatch

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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