Under the direction of the area supervisor, ensure that the daily activities of the department are completely accurately and on time. Maintain a safe and professional environment for clients and employees. Perform specimen collection and processing duties following established policies and procedures. Act as a coach, mentor, instructor, and resource person for new employees. Works in conjunction with and under the supervision of the medical technologists at times.

Responsibilities:

Compliance & Quality

+ Follow all policies, procedures, safety, and infection prevention standards; report issues promptly

+ Maintain proficiency in phlebotomy and laboratory procedures

Specimen Handling

+ Collect, label, process, and package specimens accurately and on time

+ Investigate and document specimen-related issues

Communication

+ Provide professional service to patients, clients, and staff

+ Verify orders, billing, and required information; escalate concerns as needed

Administrative Support

+ Complete clerical tasks and required documentation/logs

Operations & Team Support

+ Manage phlebotomy schedules and ensure adequate staffing levels

+ Prioritize/delegate tasks and support team initiatives

+ Maintain clean, stocked, and organized work areas

Leadership & Training

+ Demonstrate strong leadership skills

+ Train and mentor new staff as assigned

+ High School diploma or equivalent

+ Certification from an accredited Phlebotomy or Medical Assistant program is preferred.

+ Minimum 2 years experience, looking for 3-4 years experience.

+ Medical terminology knowledge and laboratory information system experience is preferred.

+ Must have the ability to establish work priorities and handle several procedures simultaneously.

+ Must interact with other departments.

Licensure, Certifications, and Clearances:

+ Cardiopulmonary Resuscitation (CPR)

+ Comprehensive Crisis Management (CCMC)

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

_UPMC is an Equal Opportunity Employer/Disability/Veteran_