The UPMC Center for Emergency Medicine is looking to hire an EMS Communications Specialist to support UPMC PARC.

UPMC PARC operates 24/7 and requires continuous staffing. Candidates must be flexible and available for any shift. Daylight and evening shifts are typically 8 or 10 hours, depending on departmental needs, while overnight shifts are 10 hours.

Additionally, shifts include rotating weekends and holidays.

Purpose:

The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.

Responsibilities:

+ Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan

+ Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan

+ Receive emergency calls and process appropriately

+ Provide exceptional customer service according to UPMC policies and procedures

+ Receive and document medical command reports and notify the emergency department

+ Monitor hospital alarm systems

+ Coordinate medical command requests from paramedic to physician and document the request

+ Process incoming calls

+ Document all information in the Zoll RightCad system

+ Efficiently process medically necessary patient transportation requests on a timely basis.

+ Receive hospital condition codes and send out notification page per policy and procedure

+ Perform hospital operator duties on the overnight shift

+ High school graduate or equivalent required.

+ Call center experience preferred.

+ Must possess strong computer skills.

+ Current or prior EMS or healthcare experience required.

+ Ability to multitask.

+ Must possess good communication skills.

Licensure, Certifications, and Clearances:

Current EMT or paramedic certification preferred

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran