**MAJOR DUTIES AND RESPONSIBILITIES:**

+ Supports Operations Manager in day-to-day business activities, including facilitating and participating in staff meetings and team huddles. Assist management team in staff recruitment, selection, training, coaching, mentoring and performance management of the consultants.

+ Perform file audits

+ Reinforce team compliance with Cartus corporate policies, programs, and standards.

+ Act as a resource for service escalations, problem resolution and process and procedural updates/changes.

+ Lead team by modeling exceptional customer service and driving Top Block initiatives.

+ Serve as consultant role model to develop team effectiveness to meet targeted metric goals through sharing of best practices and offering supportive, constructive and just-in-time feedback.

+ Maintain and enhance collaborative partnerships with Cartus internal departments and external suppliers to meet client specific goals and expectations.

+ Communicate policy exception trending and efficiency suggestions to management to share with client.

+ Participate in special projects as needed, including client presentations and conducting chairside demonstrations for clients on Cartus systems and processes

**CRITICAL DIMENSIONS/SELECTION CRITERIA:**

+ Customer advocacy and superior customer service skills

+ Clear, concise grammatically correct communication skills (written and verbal)

+ Strategic thinker - sound judgment and decision making skills

+ Interpersonal/Influencing skills

+ Detail oriented; ability to multitask

+ Ability to work in a team environment

+ Provide feedback to manager on consultant performance and observed team behaviors

+ Cultural Awareness

+ Innovative and resourceful

+ Flexibility

+ Manage stress and pressure

+ Ability to plan and organize

**QUALIFICATIONS/SELECTION CRITERIA:**

+ Minimum 2 years Domestic II relocation experience required/ Homesale Experience required

+ Bachelor degree or 3 years experience in the customer service required

+ Mobility/relocation industry required

+ Demonstrated leadership skills required

+ Computer proficiency required

Cartus Corporation (https://cartus.com/en/) is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes-including nearly one third of the Fortune 100-through innovative, people first mobility programs. Cartus is a subsidiary of Compass International Holdings.

Compass International Holdings (https://www.compassinternationalholdings.com/) is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties (https://www.atproperties.com/) , Better Homes and Gardens Real Estate, (https://www.bhgre.com/) CENTURY 21 , Christie's International Real Estate (https://www.christiesrealestate.com/) , Coldwell Banker (https://www.coldwellbanker.com/) , Compass (https://www.compass.com) , Corcoran (https://www.corcoran.com/) , ERA (https://www.era.com/) , and Sotheby's International Realty (https://www.sothebysrealty.com) . In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.

+ NYSE: COMP

+ 340,000 Real Estate Professionals

+ 2,000+ independently owned and operated brokerages

+ 120 countries and territories

EEO Statement: EOE including disability/veteran