Care Experience Manager

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Job Details

Requisition #:

215945

Location:

Pittsburgh, PA 15233

Category:

Administrative/Clerical

Salary:

$43,000.00 - $50,000.00 per year

Position Details

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As aCare Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day.

Why You'll Love This Role

+ On-call only every 4 weeks- phone-based support only, and you'll bepaidfor your time

+ No hands-on clinical work required- focus on coordination and communication

+ Be part of a purpose-driven teamthat's passionate about making a difference

+ Opportunities for advancementand career growth

+ Build lasting relationshipswith families and caregivers

+ Make an impactin your community

What You'll Do

+ Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction

+ Manage caregiver schedules to ensure the right match of skills and availability

+ Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding

+ Maintain accurate and up-to-date records, schedules, and reports

+ Participate in the on-call rotation -only once every 4 weeks, phone support only,and paid

+ Help build a strong, engaged caregiver team by fostering a positive, supportive work environment

+ Handle problem-solving with professionalism and empathy - turning challenges into opportunities

+ Manage performance and support the retention of caregivers through engagement and timely feedback

What We're Looking For

+ Bachelor's degree or equivalent work experience

+ 2+ years of experience in sales, customer service, or a fast-paced office environment

+ Strong organizational and time management skills

+ Excellent communication, relationship-building, and problem-solving skills

+ Comfortable using MS Office and learning new systems quickly

+ Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

+ Thrive in fast-paced environments

+ Are proactive, adaptable, and solution-oriented

+ Genuinely enjoy helping others

+ Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally -we want to hear from you!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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