The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to: providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service. Preference is for both domestic and international experience, but either will be considered.

**Major duties and responsibilities:**

+ Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.

+ Perform exemplary, high-touch service through:

+ timely, proactive communication and caseload management;

+ reduction of touch points between customer and suppliers;

+ coordination between suppliers to avoid duplication of customer document submission;

+ Assistance with completing customer's needs assessment and required documentation;

+ Hands on review, interpretation, and communication of supplier reports (i.e. BMAs, appraisals, inspections, household goods surveys, etc) as applicable to each move

+ 24/7 accessibility;

+ Demonstrate knowledge of CARTUS products and services in all interactions with client and customer

+ Coordinate/Facilitate CARTUS's products and services to assigned customers according to prescribed CARTUS's standards

+ Conduct weekly updates with suppliers and support groups servicing assigned caseload

+ Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue

+ Ensure data integrity in all CARTUS systems.

+ Maintain and enhance relationships with CARTUS's internal departments and external suppliers/partners in regards to meeting and exceeding client needs

+ Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive

+ Provide data input for client customized reports

+ Participate in special projects as needed, including client presentations, client/supplier training

**Critical dimensions/selection criteria:**

+ Demonstrated ability to meet/exceed company service goals

+ Clear and concise written and verbal communication skills

+ Strategic thinker -strong judgment and decision making skills

+ Interpersonal/Influencing skills

+ Detail oriented; ability to multitask

+ Innovative and resourceful

+ Flexibility - this is a 24/7 role - further details will be discussed in interview

+ Manage stress and pressure

+ Ability to plan and organize

**Qualifications/selection criteria:**

+ Minimum 3 years of relocation and Domestic Homesale experience required

+ Bachelor degree preferred

+ Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required

+ High level of accuracy and process orientation required

+ Demonstrated ability to problem solve and manage multiple priorities required

+ Strong communication, interpersonal and influencing skills required

+ Proven excellent service history required

+ Demonstrated leadership skills required

+ This role is working with executives - experience working with high level executives preferred.

Cartus Corporation (https://cartus.com/en/) is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes-including nearly one third of the Fortune 100-through innovative, people first mobility programs. Cartus is a subsidiary of Compass International Holdings.

Compass International Holdings (https://www.compassinternationalholdings.com/) is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties (https://www.atproperties.com/) , Better Homes and Gardens Real Estate, (https://www.bhgre.com/) CENTURY 21 , Christie's International Real Estate (https://www.christiesrealestate.com/) , Coldwell Banker (https://www.coldwellbanker.com/) , Compass (https://www.compass.com) , Corcoran (https://www.corcoran.com/) , ERA (https://www.era.com/) , and Sotheby's International Realty (https://www.sothebysrealty.com) . In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.

+ NYSE: COMP

+ 340,000 Real Estate Professionals

+ 2,000+ independently owned and operated brokerages

+ 120 countries and territories

EEO Statement: EOE including disability/veteran