Job Description

Insight Global is hiring a Spanish Bilingual Customer Service Representative for a growing FinTech company in Pittsburgh, PA. This individual will provide exceptional customer support across phone, email, chat, and ticketing channels while helping customers resolve gift card, payment, and account-related inquiries.

Responsibilities

Provide customer support in both English and Spanish.

Handle customer inquiries via phone, email, chat, and ticketing systems.

Troubleshoot and resolve customer issues related to accounts, orders, and gift cards.

Accurately document all customer interactions.

Collaborate with internal teams to resolve escalated concerns.

This role can pay $20-$24/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Fluent in English and Spanish (required).

Previous customer service experience.

Strong communication and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment.

Experience with ticketing systems such as Zendesk is a plus.

Available to work weekends and occasional extended hours during peak seasons.