This is a union position.

The Special Events Associate is responsible for coordinating the setup and takedown of special events, greeting event hosts, answering any questions and facilitating any additional client needs. This position is also responsible for monitoring the progress of events, resolving issues with clients, event vendors and internal support staff as the events occur.

SCHEDULING REQUIREMENTS: Availability on Friday, Saturday, and Sunday. Availability on two weekday evenings. Evening availability may include being scheduled to 2:00am. Events may start as early as 7:00am.

PRINCIPAL ACCOUNTABILITIES:

• Takes responsibility for acquiring, through meetings, event setup sheets and client discussions all information, knowledge of event arrangements.
• Communicates with clients, vendors, and internal staff in a courteous and sensitive manner, projecting a positive and professional image of Carnegie Museums.
• Demonstrates respect and dignity to co-workers and visitors.
• Provides all requested information and assistance to clients and acts to resolve their special requests, problems or concerns to achieve mutual satisfaction.
• Cooperates as a team member with other special events staff to provide seamless customer service to clients.
• Work in collaboration with the Special Events Staff in each facility to maintain necessary paperwork and event administration including arranging and coordinating events within the CM properties.
• Complete other projects as requested by management.

EDUCATION & EXPERIENCE:
Some college desirable or two years related special events employment experience, including organizing events and other staff.

KNOWLEDGE, SKILLS, ABILITIES:
Outstanding customer service attitude, flexibility, problem solving abilities.
Must have strong organizational and interpersonal skills.
Proven ability to work with clients and a broad diversity of staff and vendors.

PHYSICAL REQUIREMENTS:
Must have the ability to stand, walk, stoop, bend and move client objects of up to 30 lbs.
Schedule will be event driven and could include holidays, evenings and weekends.
Ability to work in various locations and conditions.